Certified Quality Associate Program

Program Description

• The Certified Quality Associate Program is a comprehensive and specialized training designed to equip healthcare professionals with the knowledge and skills needed to excel in the field of healthcare quality, safety, and accreditation.

• Through a series of three main modules, participants will explore essential topics such as healthcare quality management, international standards, licensure, leadership, and continuous compliance.

• The program emphasizes the importance of patient-centered care, continuous improvement, and meeting international standards to ensure excellence in healthcare delivery.

• Participants will also learn the key principles of leadership and governance in promoting a culture of quality and safety within healthcare organizations.

• By the end of the program, graduates will be prepared to effectively lead quality improvement initiatives, maintain compliance with regulatory standards, and contribute to achieving accreditation in healthcare settings.

Program Objectives

1. Understand the fundamental concepts and principles of healthcare quality management and patient safety.

2. Adopt the framework of CPHQ Program to utilize tools and methodologies for quality improvement, incident reporting, and descriptive analysis as essential pillars in achieving healthcare quality.

3. Lead quality improvement projects and engage healthcare professionals in quality initiatives.

4. Familiarize with international healthcare standards and accreditation bodies' requirements across various settings.

5. Navigate the process of obtaining healthcare licensure, certification, and accreditation for different healthcare facilities.

6. Implement best practices to meet international standards and align organizational policies accordingly.

7. Develop leadership and governance skills to foster a culture of quality and safety in healthcare organizations.

8. Learn the responsibilities and qualifications of becoming a competent surveyor in healthcare.

9. Conduct effective surveys and assessments, providing valuable feedback and recommendations for improvement.

10. Establish continuous compliance mechanisms and ongoing quality improvement processes.

11. Monitor and measure compliance with accreditation standards and regulatory requirements.

12. Sustain accreditation status and drive continuous improvement in healthcare settings through effective leadership and governance.

Program Outline

Course 2: Getting Ready for Accreditation.

• Introduction to Accreditation Bodies and Accreditation Standards

• Introducing System Approach for Patient Centered Care Standards

• Introducing System Approach for Organization Centered Standards

• Discussion on challenging standards & preparing for Gap Analysis

• Baseline Assessment & Gap Analysis based on GAHAR standards

• Group feedback on Gap Analysis (workshop)

• Implementing Solutions

• Mock Survey and Coordination (practical)

• Monitoring for Compliance and Leading for Excellence

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Course 3: Healthcare Accreditation Surveyor

• Overview of the Surveyor Role, Qualifications and Competencies in Healthcare

• Tracer Methodologies

• Documentation Review and Evidence Collection

• Conducting Effective Interviews and Surveys

• Surveyor Communication and Interpersonal Skills

• Surveyor Report Writing and Documentation

• Surveyor Ethics and Professional Conduct

• Practical training: Applied survey in a Healthcare Facility

Course 1: Review and Study Course for CPHQ Exam

• Fundamentals and Concepts of Healthcare Quality

  • Introduction for Healthcare Quality

  • Planning for Quality

• Getting Ready for CPHQ Exam

  • Organizational Leadership

  • Patient Safety

  • Performance and Process Improvement

  • Health Data Analytics

• Applied Quality

  • Common Problems and Solutions

  • Exam Tips and Tricks

  • Exam Simulation